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I recently went through an awful, horrible ordeal with your company, Aer Lingus, that I will never forget.
In December of 2014 I wanted to purchase a roundtrip ticket for my mother to go on holiday to Scotland. My mother is from Scotland so we have traveled there frequently '“ many times via Aer Lingus.
I wanted to purchase my mom a roundtrip ticket. However '“ I was not sure when she would want to travel so I thought it was best to just buy her an Aer Lingus gift card. When I contacted Aer Lingus your customer Service representative told me that Aer Lingus does not call them gift cards they call them Vouchers' '“ but they are essentially the same thing. I then explained that I wanted to purchase a $1,000 voucher. I was told the max amount is $500 per a voucher so I would need to purchase 2 $500 vouchers. I though Great! No problem'.
I paid Aer Lingus $1,000 CASH for 2 $500 vouchers and presented them to my mom on Christmas Day. She was utterly overjoyed at the prospect of visiting her family and I was happy I could provide her with that opportunity.
A few months later in May 2015 my mom was ready to book her flight. She decided she would go for a month, from July '“ August. I went online to book the ticket using the voucher and that is when my nightmare began.
After selecting her roundtrip flight the cost was approximately $1200. Therefore, I would use my 2 $500 vouchers and pay $200 out of pocket. I got to check out. When I plugged in the first $500 voucher it went through. When I went to plug in the second $500 voucher it stated Only ONE voucher is allowed per a transaction'. WHAT?! No one ever told me that?? I decided to start over and instead of booking a roundtrip flight I would book 2 separate flights this way I could use BOTH the vouchers I paid for (2 flights = 2 separate transactions). The price of 2 separate flights was almost $600 MORE than the roundtrip ticket but I figured at least I would be able to use both of my vouchers. I paid for the first flight, to Scotland, with the voucher and it went through. I went to pay for the return flight, to New York, with the voucher and it stated Voucher must be used on a flight departing from a country that uses the same currency to which it was purchased.' WHAT?! Again, that was NEVER stated to me.
I was now unable to use my voucher towards payment for my return ticket, a return ticket which cost almost $600 more than it would have if I was able to purchase a roundtrip ticket like I originally planned.

So, altogether I paid almost $2,000 to get my mom to and from Scotland where I should have spent no more than $1,200 (including my 2 vouchers).

After all this I thought well maybe I can give it to my aunt to use when she comes to visit. This way my $500 voucher is not a complete waste. NOPE! Aer Lingus stated that the voucher can only be used by the person you originally gifted it to! I am not kidding!!

Aer Lingus ROBBED me. Aer Lingus took $1000 CASH from me then told me I cant use it! Aer Lingus stole my money. Aer Lingus does NOT care about their customers. You are a greedy company that only cares about money and gains. Aer Lingus contrived a bogus voucher system that is designed to steal people's money. Their voucher system should be ILLEGAL! It is straight THEFT!! After this awful experience I did a little research and found that this has happened to HUNDREDS of other people. It's a scam and it should be illegal to do what you did.
Let it be known I am a single mother who makes an hourly wage. I literally saved up ALL year to purchase this trip for my mom and Aer Lingus ruined it before it even began. Aer Lingus has done ABSOLUTELY NOTHING to help fix this problem. They continue to rob people with their Voucher' scam. They do not care about the customer AT ALL. All they care about is lining their pockets.
Fly British Airways! Fly Continental! Fly KLM! Fly United!! Fly with anyone EXCEPT Aer Lingus!!!!!


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