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Letter to corporate office re: Blue Ridge, Georgia, store



I am in and out of our local Food Lion almost every day. Today (Monday) I went in around 5:30 p.m. and went to the produce department to pick up a few okra pods to go in my crowder peas which I picked up in the frozen food department. Instead of finding okra pods to buy by the pound (the way I have bought them in the past), the only option was a package (more than I needed to go in my peas). So I opened a package and got what I needed. Incidentally, I never buy a pig in a poke. I want to see what I am paying for.



Then, I went to check out at the till. When the cashier came to the okra, she could not find a code.. She called several other people. They could not find one, though they all remembered there being one in the past. The manager was called. He checked and said there was no way of pricing it because there was no code. Someone outside the local store had changed the way the product was sold.



Finally after a 10 minute delay, he worked out a price. He was very professional. He said there had been numerous complaints about a new system that had come down from jackasses (my words) from the district or home office.



I am writing to tell you these jackasses need to be removed. Any business that does not put customers first . . . that create conditions whereby customers are inconvenienced, embarrassed and delayed ought . . . will soon be out of business, and rightly so. There is no excuse for such people. They produce nothing. They are parasites. Let the local people make the local decisions.



Again, the manger bent over backward to find a solution. to a problem that was created by inept, stupid management outside the store.



I believe I am due an apology and the assurance that that created this problem have been removed.


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