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Vacation ruined and there is not one bit of remorse or assistance.

US Airways was supposed to put one bag on a plane to St. Thomas. They did not and despite 20+ calls, not one person at U.S. Airways has any information as to the bag - which has bag tags, tracking number and distinctive markings and which the airport representative (not US Airways) have confirmed is at the airport - has been at the airport for more than 24 hours.. Every US Airways customer "service" representative ("service" is in quotes because that term is a blatant misrepresentation,) simply said they do not know where it is, we made a note in the file and we will call you when and if it is located. Completely and utter unacceptable No wonder they are being purchased and merged.

The airport has advised that they know where the bag is, but US Airways customer service cannot or will not send a person to get the bag - at ramp transfer services to get the bag and put the bag on a plane - which is what I already requested and paid for.

The worst problem is that they simply take the call and then do nothing, even when they say they will return a call. In 2015, reaching people is simple - email., voicemail, text message. It is not rocket science Not person has even said they would do anything to actually solve the problem, like for example have "Bob" go to the transfer office get the bag, put it on a plane to the destination it was supposed to go several days ago. The only offer was to buy what you need, fill out a form, keep the receipts and then submit. Like that is not going to get or ever be responded to much less actually reimbursed at cost, much less the complete and utter misery and frustration associated with their lack of service.


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