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I purchased a Gygabyte brand motherboard and an Intel CPU combo that was on sale.
After getting home I opened the boxes and was ready to build my new computer.
I opened the socket cover on the board to install the CPU only to discover that some of the pins were bent.
I put it back in the box and went to the Manhattan Beach, California store where I purchased it. After waiting in the return line for 20 minutes the "associate" opened the box and agreed that the pins were bent and told me that it was considered damaged and couldn't take it back.
I protested and she then conferred with her rather arrogant manager, Hiriam Vasquezz, who, basically told me to get lost.
The box was intact and had all manuals, cables and software and not so much as a single scratch on the board, just some bent pins under the CPU cover.

What a bunch of crap! Does this mean that to purchase something at Fry's you need to bring your own box cutter and dissect and inspect the merchandise before taking it to the check-out counter?

I have purchased items there before that had obviously been opened and resealed or re-taped. They worked so I kept them. This either was one of those or was a factory defect, either way they should have taken the board back.

I even said that I didn't need a refund, just an exchange or even store credit, but El Jefe Hiriam Vasquezz gave me the bum's rush. His attitude may have been because he had to work on Memorial Day, which it was.

I will get this appalling lack of customer service rectified one way or another. I'll email headquarters daily if I have to and stop payment on my credit card.

So, be sure to open every box and inspect the item at Fry's before you make the purchase.


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