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While your instore are so very helpful, I really expected more help with an online purchase. I placed an online order, received the wrong size air filers, and had to pay UPS to pick-up my merchandise as I am homebound. I spoke with someone named Rick who said if my returned order was found to be incorrect, any UPS fees included the pick-up fee would be refunded. The product has been received by you and the statement by Rick was not true. Expected more from fro a great store like yours. I am out $9.40 approximately.


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