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I bought carpet from the Home Depot recently in Duluth mn. I am telling everyone I know to avoid the same mistake I made! The carpet I bougt was not expensive but I was told by the salesman it was of good quality. When it came to install day the crew showed up 5 hours late to do a whole house installation. The job the did was horrible and very unproffessional! They did not leave my home until late evening and left a mess in our driveway. When Home Depot sent someone from their staff out to inspect they told me it was the worst install they had seen and then also said our carpet was not trimmed and could not be fixed would have to replace. For the stores benefit the carpet was labeled defective. And the inspector from the store told me he would not let them put the same back in. I called the install office and they were very willing to do whatever needed to be down to make this terrible mess better. However, the store was a different story. The assistant manager I worked with told me to come back and pick out different carpet. I told him that I felt an upgrade was do to me at no extra cost for all y trouble and the time I had to take off work. He said fine come down Saturday and pick it out but I can't have you pick something that is like $4.00 a foot. I agreed and asked that he make sure his staff was aware of my situation so they would know why I was there and could help me. He said they were. Got to the store and NO one know what I was talking about. I picked a carpet that was $1.34 a foot more than my original because one of the sales persons told me to stay away from the back wall. Which is were my first carpet came from. Funny no one said that the first time. After over two hours in the store I settled on a carpet. They wrote it up and sent me home thinking everything was ok. Now they say no upgrade no satisfaction for the horrible experience. But I still have to take another day off to have them remove this rotten carpet and too bad about the mess in my house. I would not tell anyone to buy from Home Depot. They don't care about satisfing the customer at all.


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