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Extremely RUDE! Nester-lead supervisor was decent, however; completely unable to correct company mistakes and was not apologetic for his co-workers inept attitude with handling customer service. Lydia another supervisor found it acceptable and completely dispassionate that my electricity was disconnected while 30 degrees outside. Lydia thought it would be funny to advise me that she was having a most wonderful day and hoped I was as well, this is what she stated since I advised her she would be waiting on the phone with me as I waited for my service to be reconnected, she had to make conversation or she would have to disconnect the call. Laura-customer service was all to prompt and with no remorse advise me there was not a power outage in my area but my services had been disconnected. All these associates told me that this is all they could do for me and I would simply just have to wait for my services to be reconnected in the possible 24-48 hours. When I asked each and every one of them that I had not been notified of any future disconnection, even when I spoke with an associate 3 days prior, all but Nester (except for the last 10 mins on the phone with him) simply stated my services would be reconnected within 24-48 hours, with a smart something possible 3 hours. AGAIN horrendous customer service!!!


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