Stream Energy customer service

Find contact information for Stream Energy customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest Stream Energy customer service news.

Georgia Customer Service

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Maryland Customer Service

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    • Mon-Fri: 8am-7pm ET
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Pennsylvania Customer Service

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    • Mon-Fri: 8am-7pm EST
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Texas Customer Service

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    • Mon-Fri: 7am-10pm CT
      Sat: 8am-5pm CT
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User Reviews

Posted by Non


I contacted Stream due to my services being disconnected on 01/19/2017, after the payment was made on 01/18/2017, I spoke to Chris who transferred me to a supervisor by the alleged name of Jacob, who was no help he advised me that basically I should have paid on time and the payment would have been reported mind you I had until the 19th and I made the payment the morning of the 18th. He also advised that now i have to wait 5 days for service to reconnected and refused to allow me to speak to someone else after I requested at least 3 times. When I called back the call rolled in and this person pretended to not be able to hear me when I requested a supervisor again, now mind you he was hearing everything up to that point just fine. I am so over this company.

Posted by pissed off


I will not renew my service contract with Stream. the worst customer service. horrible online payment system. probably rigged. I will report this to the authorities. Horrendous!!!!!

Posted by Horrendous customer service


Extremely RUDE! Nester-lead supervisor was decent, however; completely unable to correct company mistakes and was not apologetic for his co-workers inept attitude with handling customer service. Lydia another supervisor found it acceptable and completely dispassionate that my electricity was disconnected while 30 degrees outside. Lydia thought it would be funny to advise me that she was having a most wonderful day and hoped I was as well, this is what she stated since I advised her she would be waiting on the phone with me as I waited for my service to be reconnected, she had to make conversation or she would have to disconnect the call. Laura-customer service was all to prompt and with no remorse advise me there was not a power outage in my area but my services had been disconnected. All these associates told me that this is all they could do for me and I would simply just have to wait for my services to be reconnected in the possible 24-48 hours. When I asked each and every one of them that I had not been notified of any future disconnection, even when I spoke with an associate 3 days prior, all but Nester (except for the last 10 mins on the phone with him) simply stated my services would be reconnected within 24-48 hours, with a smart something possible 3 hours. AGAIN horrendous customer service!!!

Posted by Anonymous


Who monitor your stream associates for as dealing with people to get them in the business. Because there is an SD in the atlanta area approaching women the wrong way to get in the business. He is also selling the business on dating websites to allure women into being in a relationship with him to get them in the business. This is not right and I will do whatever it takes to get this situation taking care of. Thank you! Bad Business

Posted by Anonymous


I call the number and can't get through...very, very frustrating. I guess I will just stay with my current provider.

Customer Service Ratings

Based on 155 votes.

2.9

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Hours of Operation

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Stream Energy customer service news

Stream Energy Offers Customers an Exclusive Bill Payment Program

The firm has generated billions in total revenues, and it has received numerous honors and accolades for its customer service operations. Among such honors, the firm has been highly esteemed in JD Powers and Associates consumer surveys regarding both ...


Businesses rank Green Mountain, Stream Energy favorite electricity providers

CPL Retail Energy and TXU Energy ranked lowest in the survey, which considered pricing; billing and payment; communications; and customer service. "No one understands the value of a satisfied customer more than business owners, so we are proud to beĀ ...


The Retail Energy Supply Association Welcomes Stream Energy to Its Membership

The company has received numerous honors for its customer service operations. Among such honors, the firm has been recognized in JD Power and Associates consumer surveys regarding both residential and commercial energy service.

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