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I have never before encountered such dreadful service. My coffee machine went for repair in early December 2014. It was repaired & posted to me for delivery on 12th February but Parcelforce, apparently, has lost it. Can I get through to anyone to report my lost machine? Yesterday, I was on the phone for an hour and this morning at 9am when it went to 'We're currently busy'. Really? That busy this early? I'm still waiting.


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