Flag Japan Airlines Customer Service Review

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On the 18th January we were scheduled to fly from Chitose to Narita but due to extreme weather the flight was delayed and we missed our connection to Boston, JL8.

On finally arriving in Narita on the evening of the 18th January,we went to the first Class check-in and explained the situation.

The way the staff handled the situation and booked us the following day to Boston over NYC, JL006 was nothing short of exceptional. The ticketing was complicated as I was on a full fare but my wife, Beverly Young and my step son, Seth Young were on a free points ticket. the reissuing entailed ringing Sydney and much time was spent until the reissue was finalized.

I would like to compliment two of your staff who were exceptional in assisting with our onward travel, Masumi Chiba and Miho Kagetsu, both were at the first Class counter. It is a pleasure flying with JL when we know that we are in such good hands. Please thank them sincerely from myself and my family.


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