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On 1-20-2015 I was in contact with "Michelle" from Customer Relations. This had been in reference to a compliant I had filed regarding a negative incounter on a previous Princess cruise. Michelle was more that helpful and totaly assured me that even minor complaints are not overlooked and forgotten. I was totally at ease in talking with her. She even offered us some compensation to the unfortunate experience we had encounter on that cruise. Not anticipating any reoccurrances of negativity I am totally confident that should that ever happen again I would definetly feel comfortable in recontacting Michelle. She represents Princess Cruises in a very professional manner.


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