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I've been a loyal customer for a decade. The customer service is totally gone now. They have zero interest in there customers and couldn't care less about customer loyalty. This brand has been flushed. I will no longer give them my business in any way shape or form. All of my future installs will be most likely done with Linksys or Netgear from now on. They do not realize how many units I will be switching out simply because they refused to be polite and professional on a phone call. And It was Van Ngo the manager of customer service who was this rude to me. Go figure that his crew would take after the manager.


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