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I shopped Fry's store 84 Highway in San Tan Heights, Arizona yesterday. I avoid shopping there and any Fry's and haven't in 4 years. I go there for a random item I can't get else where or when I'm close and to lazy to go somewhere else. Nothing has changed except the employees manage to look more miserable than at Wal- Mart, the atmosphere is more draconian and oppressive than the last time and there is even less people per department to help.

What did make me fall over though was that THE store manager was actually ringing the cash register. A change since I rarely if ever see them in the store on their floor.

Although my interaction was pleasant and polite what irked me was that she did not accept my one pathetic competitor's coupon for $2.75.

Really? I mean seriously? I had not been aware that the coupon policy changed. She informed me so.... politely. She did not, however, apologize. She neither used the good judgment of a manager in providing exceptional service nor exercised the part of the coupon policy that said, "they reserve the right to change it at any time". Uhmmm...ever here of "Customers first"? I believe that had been Fry's mantra for the longest time.

I took my competitor's coupon which was $2.75 off of any purchase of 3 12 packs of Coca Cola product (Fry's had them at 3 for $12.00) and went to Safeway. Safeway had their Coke at the same price. Although Safeway DOES NOT accept coupons like this when I spoke to the manager about my experience at Fry's and explained why I now shop at Safeway regularly and always will he graciously accepted my coupon on Fry's behalf!!! NOW THAT'S CUSTOMER SERVICE!


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