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First, I would like to apologise for taking so long to submit my comments. We had a problem with our DVR box. We also wanted our wiring checked outside as it looked like something had been chewing on it. Your service technician, Mr. Donald Singh, was the gentleman who came to take care of our issues. He said our outside wiring was a mess. Our wiring was low to the ground under the siding. He replaced the wiring that was chewed. Completely re-did our wiring outside. He moved it up higher out of the reach of any rodents getting to it. He replaced our DVR box and checked our other boxes to make sure they were receiving a good signal. He spent about 3 horurs taking care of us. He even called later that evening to make sure everything was working ok. Mr. Singh went above and beyond anything I ever expected. He was pleasant, knowledgable, and hard working. I have been with Cox since 1983. I have always received good customer service but nothing like the service I received from Mr. Singh. He truly is a concioiousient dedicated employee to Cox and his job. His pride and caring showed in his attitude and excellence of his work. He is an example of customer service that all your technicians should strive to be.


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