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I sent a watch to be returned along with an extra band that I had bought. I also sent a Expedition to be repaired. I called and talked to a wonderful lady who gave me a RMA number and told me that's all that I had to do to get my items returned and repaired. She didn't tell me that I needed to put the number from my watch on the invoice so that I could have it repaired. I put the items in the same box that I received my new watch. When I called yesterday I talked to customer service person and her supervisor that needed to learn how to deal with the public. I was finally able to get the refund for my new and band, but I was told that because I had not put the number from the back of the old watch on the invoice, I was out of luck and it was my fault and they would not do anything to get my watch fixed. I knew that the watch was not under warranty, and I was planning to pay for the repairs. The CSR didn't even give me a chance to explain that. She would sent me a paper and for $20.00 I could buy another watch. So the watch that I had for the last 10 years, and one that I had sent in before for repairs, was gone and they told me that I was out of luck. Finally I talked to a supervisor and was told the same thing. I told them that I was 30 year customer, but because of how I was treated, I will NEVER EVER buy another Timex product. I work in retail and I deal with mad customers every day, but I have never ever been dealt with this like or before. I know that I'm sending this on deaf ears and nothing will be done, because you probably think that I'm just a upset customer, and that I really don't count. You can do what you want with this comment, you will probably just push delete.


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