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Having been a Tivo customer since the beginning of Tivo, I called customer service to find out what the best new machine would be for my needs. I spent an hour on the phone choosing, reworking my subscription etc.

I chose to spend $185 to purchase the newest Tivo Roamio so I could watch Amazon Prime and Netflix through the Tivo DVR. I have been a happy and proud champion of Tivo from the beginning I was very excited to receive the machine.

When I got it I called Tivo to have them help me with setup since I have Direct TV. After all that I was told Tivo Roamio is NOT COMPATIBLE with Direct TV!!!! WHAT?!??!?!

The new Tivo machines are only cable compatible.

This is incredible disturbing.

If I want to see Netflix or Amazon Prime on my TV I have to give up Tivo entirely and use the lame Direct TV DVR (which I hate).

So in effect Tivo is forcing me to NOT be a Tivo customer!

This is the lamest most non user friendly thing I have ever encountered. From a company that until today I would have touted as one of the best for customer service and product.

I am SO disappointed and shocked and the ease with which Tivo is willing to lose customers. And by the way Direct TV and Tivo used to be partners.

I can't imagine what this is about but it is really stupid and is incredible bad business. To blatantly say out loud that you don't care about an entire group of loyal customers is a slap in the face that does not feel good.


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