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My husband and I took a British Isles cruise this past May. On the day before disembarkation, my
husband broke his dentures at breakfast. We saw the doctor on board to get a referral to a dentist at port. He said to leave it with him, he would fix it. That evening at dinner, the dentures broke again, and later we received a bill for 170$US. We were quite upset, especially after living a fabulous cruise experience. There was nothing the ship could do, but they suggested we write to the company and explain our case. We did just that upon returning home. We mailed a letter to the head office in California and within 2 week, we received a very polite letter from a lady in the claims department stating that our case had been reviewed and that we would be reimbursed the full amount on our credit card. Our card was fully credited within 2 months. Happy customers. We
are very pleased with Princess service. We will not hesitate to cruise with them again. Thank you Princess.
PS We couldn't reach them by e-mail for some reason.


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