Flag Carnival Cruises Customer Service Review

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To whom it may concern, on the 17 th August 2014 I went on my first cruise for my 50 th birthday, with 18 people, this was on the Pacific Jewel leaving from Brisbane qld for 4 nights, from the moment we boarded, we had nothing but a bad experience, we were in a minisuites, and had no more service than anyone who was on the bottom of the boat. The food was cold, room service was very poor, all the activities which was shown on your web site, didn't exist, I saved up for this cruise for over 2 years, and found that I could of had a better time at home, and saved my self money, I was so looking forward to the cruise. We got are bill and was charged an extra $100 foru nothing, the entertainment was very minium, and was lost what to do during the day. The main part of the cruise was getting of at Airlee beach. I know that this must not mean much to you, but I would really like to go on a cruise again, and experience a great time, with the extra services we were to get, and told about. I hope that you could give me some feed back about this cruise.


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