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I would like the express my sincere gratitude to a person on your Customer Service staff who was highly professionally and very pleasant to work with.

I do not know her full name, though she signs her emails as "K. Carmichael"

I live in New York and ordered a gift certificate for my granddaughter who lives in Cincinnati Ohio but in my order neglected to note "memo"; when I sent the email where I indicated that I would like it to be signed for me, K. Carmichael responded that while she could not sign on my behalf, she could include a Post Card with my congratulations. She sent me several emails, inquiring how best to proceed and constantly sought my advice so that I would be fully satisfied.

I am incredibly grateful for her dedicated service that she carried through with such concern.

Respectfully yours,
Mila Reznikov


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