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to whom this may concern

i received an email from fry's stated their sale items so i called the local store in las vegas nv and spoke with an associate,i explain i would like to purchase one of the sale items which was an Lenovo computer that was on sale product number .price was 288.00.i ask him if they could hold this item and the representative stated yes we can hold it for twenty hours, he stated to me just come in and pay at the cashier i did that the next day when i got off work which was with in the twenty four hour.i waited in line and when i got to the registered they told me they sold out so i ask to speak to the manager i spoke with john briefly he did take the time to listen at all he distracted with other thing it seemed.your leadership is very poor at this store,i then spoke with mr bocellari who then offer me a rain check.the point is if you are telling your customers you will hold item for twenty four hours you should make good on your promise,they did have two still left in inventory that was put on hold but i was told,i then replied what makes them different then my situation, so i made a wasted trip and was told the item would be on hold.i work in the hotel industry and know how important customer service is! apparently some of your staff and management need to look into active listening and show a sense of urgency when dealing with the public complaints.over all i like fry's and when our guests inquire where to go to buy electronics i always refer you guys down the street.i may have to refer them somewhere else.

thank you for your time

unhappy customer

Andy Matthieu


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