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I bought an ECAM23450 SL in April of 2013. By November it did not work anymore. Total cost of the machine is $1500. I called Delonghi and was told to send it to Bayside Appliance in Jamaica NY. I sent it by the end of Nov. They have had it since then. They claimed they waited for the paperwork from Delonghi and received it mid Jan. Now they claim they cannot get the parts before mid Feb. I. am claiming the machine was a lemon and do not want a fixed machine. Refund or a new one. Has been escalated but all I get is I'm sorry. No coffee. No helpful service. Bruce Yennie


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