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I may as well pile on. My wife and I have been SF customers as long as I can remember, and neither of us has ever filed a claim. We called them immediately upon discovery that a water leak from a shower pan was causing hardwood floors to cup in the adjascent room. Contractors have told me that all ins companies cover this kind of damage, but SF sent their own parade of idiots through the house and denied the claim. I called my agent, his boss, his boss's boss, and the Section Manager, who all told me the same thing. They lamely quoted their policy language and said that nit was not covered. All of this was based on pictures of the cupped hardwood flooring. They never did any analysis to the cause or the severity.
This is not about the money. I have a high deductible, and doubt if the repairs would have even exceeded it. What bothered me was their cavalie attitude in flatly denying the claim, without the due diligence I think it deserved.
We are dropping SF like a hot rock, and I am urging everyone I know to do the same. My agent is Craig Whittington, from Collierville, TN. "Like a Good Neighbor," he was no help in my situation. He acted like a coward, having others call me with the bad news instead of calling me himself.
I hope he goes broke from the lack of business I plan to generate.
Thanks for letting me vent.


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