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8/26/2013
I have a Lexmark Pro205 All-In-One printer that I purchased from OfficeMax 1.5 years ago. I run a small business and use this printer along with two others, (HP & Cannon), quite often. I tend to use the Lexmark more because it is wireless and thus more convenient and the ink cartridges are less expensive than the other two printers. I recently started having issues printing in color with the Lexmark. It would not print yellow. I verified this by printing a test page. I first checked the ink levels of the cartridges and replaced the yellow cartridge just to be sure that the ink level was not the issue. I next performed a clean and deep clean of the print head but the printer still would not print yellow. I removed the print cartridges and print head, cleaned the contacts for the print head with an alcohol wipe, reassembled, printed a second test page and the result was the same; no yellow color printed out. I called Lexmark support and only waited a couple minutes before speaking with a representative. I explained what I had already done to troubleshoot the printer. The representative agreed with me that the print head was defective and sent me a new print head along with 3 new XL color cartridges and 1 new black XL cartridge via FedEx. I received the new parts from Lexmark within two days along with a prepaid postage label and clear instructions for returning the defective print head. I simply had to ship the defective parts back to Lexmark in the box I had received my new parts in. I installed the new print head and the new color cartridges and printed a third test page. This time the test page looked great, all colors are printing normally. I want to thank Lexmark for a wonderful support experience. I was very impressed with your high level of professionalism and expertise.

Sincerely.
L. Enright, Columbus, OH USA


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