Flag Celebrity Cruises Customer Service Review

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Thank you for taking the time to bring this review to our attention.

I want to express my dissatisfaction with how the cancelation of
our June 21, 2013 trip to Ecuador and Galapagos.

The facts were that you knew this trip was at risk in May and
waited until June 17 to notify us of the total cancellation.
Yes, supposedly we will receive full refunds (haven't seen it
as yet) which has limited us to any other travel for this period.

Yes, you offered a 25% discount on any other cruises in the
Galapagos within the next 2 years. However, we were travelling
with friends who have booked a trip that is already full.

I am amazed that you get away with this level of customer
service. We had paid in full for a suite for 2 people on the cruise
and yet were treated matter of factly about the cancellation and
the limitation of any support we would get in trying to rebook
on a different cruise location.

I don't expect this to go anywhere but I needed
to vent.

Regards,

Diane Hurst


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