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They contacted me saying that we were behind by $592.66, and needed to pay this amount IMMEDIATELY to bring our account current. When I questioned this they got belligerent. I found out we only needed to pay $64.00, I might add that the reason it wasn't paid was because they changed the mailing address on us, so it came to the wrong office. I spoke with Neena, her supervisor Molly and Molly's supervisor who would not give me his name. I called back and I spoke with somebody named Leon, who told me that it was a complete misunderstanding, that they thought that I had asked for a total payoff. However, they would send me a letter of apology, which turned out to be a form letter, in which they did NOT admit their guilt.


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