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I want to call out the great work of one of your representatives. Her name is Paula. She works in Nova Scotia. Her ID number is 16769CB. She did an outstanding job on my account I was experiencing ridiculous problems with a subscription, which is crazy since I'm currently paying for 4 sirius radios. Paula listened carefully and demonstrated solid technical knowledge of your systems.Your off shore call center is just horrible. They have a scripot to follow and when the customer doesn't give the desired answer they just repeat what they said. You want to be responsive to your customers? Close the call offshore call center.


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