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It's a shame - when SonicWALL was a stand-alone company, the support was good...not great. It has nose-dived into the ground since Dell's purchase (and I'm a huge Dell fan). The techs don't read emails before commenting back (so the comments don't apply), they don't listen to what you've previously discussed, they leave the ticket sitting for days without contacting you back...and finally, they flatly ignore requests for escalation/management involvement.

Guess it's time to start recommending a different solution to my client base.


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