Flag QuickBooks Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I have been a Turbo Tax customer for years without a complaint. The 2012 tax return version is in trouble and no one seems to care.

I have been trying for 3 days to get Tech Support from God knows where to have a conversation in Engilsh with me to no avail.

This latest call in my mind appears to be fraud. The Representative said my free phone support consisted on call to give them my information and they would not provide any support unless I paid them $200. I only paid $80.00 for the program. The Tech support person got a lot of information but I stopped short of my credit card and that is when I was told how much it would cost.

This is not free phone support. In fact it is no support at all.

Intuit has lost control of its customer service and apparently has no one to fix it in my opinion.

Finding the customer service number took too much research and the assinine wait until after 4-15 defeats the purpose of why I bought the program. My dilemna is I have clients I cannot service as their file won't come up. We installed the program it worked fine for input for one day and from that day forward will not work. We followed all the do this do that and it should work. WELL IT DOES NOT WORK. I will lose clients and income and perhaps even my business because of this program's failure to operate and deceptive promises on non existent tech support. I need help. I am 78 years old and not computer literate enough to follow the many directions and paid for help to assist me. They gave me back the money and said buy a new program from somebody else. I want help from intuit now yet no one seems to care to help me now or about the fact that I am a long term customer.

I believe Intuit has the responsibility to assist me in repairing this defective program without charging me $200. to do it.

I am Evelyn Portier owner of Portier Accounting Services. Please call me and help me. My customer no. is:

I was unable to change the heading to turbo tax which is where my problems are not Quick books. so I typed in my problem anyway.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video