Flag Carnival Cruises Customer Service Review

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Let me start by saying we have enjoyed the last three cruise we took as while as our family and friends we have going on this cruise in May for my husbands 40th birthday but after the way the associate I speak with today about the price I saw on your website about past guest VIFT member offers that dropped from $439.. Per person to $289 Per person when asking Joe the supervisor if we qualify for the discount and advised him your website states ( If our price drops your price drops guarantee we are not asking for money back even if you can give us on board credit because we spend over $1000 in alcohol and gambling and gifts and Joe laugh and was very rude with me advised me I should have knew what we were booking and he can not help me. His customer service is very unprofessional and would not allow me to get a word in edge wise. I advised him if that is the way a supervisor treats his customers that pay his salary than I will have my daughter choose another ship to have her wedding on in July and I will advised my family and friends that have booked this ship with us in May for my husbands 40th birthday how he spoke with me and we will take out business elsewhere. I advised him with all the trouble carnival has had lately they would bend over back forward to accommodate the customer they have going and not running again he laughed and stated no one has go hurt by the problem they have had with the three ships and they have not lost any customer as of yet and I advised him after this cruise they will and we have 8 cabins booked. He replied we have been in business for 40 years and the few people you have in your group will not be enough to hurt us. I advised him it will because I to work for a large corporate office and any one of our associate to our customers like you have spoken to me we would not have a business. I advised him to have a nice day.

One Dissatisfied lost customers.


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