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I do not know about the other comments here, but my experience was nothing like theirs. My call was answered in about 10 seconds, and on the phone was Jay. He was very polite, friendly, and very HELPFUL. My pc is 7 yrs. old. I asked Jay about helping me with the hardware, (I.E. RAM problems), he could not , because of it being 7 yrs old. I want to take this time to say, "THANK YOU JAY", for you help. It was a pleasure talking to you. And for whoever reads these comments from the offices in Texas, PLEASE give Jay a RAISE, because he DESERVES one.


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