Flag AT&T Worldnet Customer Service Review

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AT&T customer service is one of the most difficult ones to work with that I have ever encountered. I had a billing problem (my problem) and they sent me an email with a phone number, but when I tried to call that number, it listed options for different states and said to call a different number if you are not calling from any of the listed states.

When I called that number the voicemail menu options said nothing about Worldnet. It seemed to be primarily geared towards landline and cell phone service. I had to select some default option which got me to the "wrong" person, who eventually transferred me to a "right" person. Eventually I was able to resolve the billing issue, but it wasn't one stop shopping.

I searched online for AT&T Worldnet customer service and I must have found at least three different numbers, none of which was the phone number in the email nor the one that I was told to call for a state not listed. This is confusing. They should have just one that will get you anywhere from selecting different options. If they can't get away from having multiple numbers for different states, the least they could do is include in the email the correct phone number for the state in question.

Later when I tried to cancel the account I found out that the account management people only work on Monday through Friday. This is ridiculous. I was able to reach a representative on a Saturday but he couldn't cancel my account? What do the weekend people do if they don't do account management? I'm glad I'm about to cancel the account. I don't want to do business with this company any longer than necessary.


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