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We have been a customer of Verizon DSL Internet service for about 8 years. We have historically been happy with Verizon until recently. We started having e-mail outages almost 2 months ago and now have sustained Internet outages for over a week. After 9 (yes, nine) calls to Verizon so-called "Technical Support" our outages are no closer to being fixed. They sent us a new modem. When we still didn't have an Internet connection they tested our line. When they decide there was nothing wrong with the line the decided it was the Ethernet cable. Tried 3 different cables, still no Internet. Next they sent a new modem. When that didn't work they decided the modem they just sent was defective and are now sending another. We've bee getting error messages for over a month but Verizon insists it a hardware issue and they must go by their playbook no matter what. Absolutely horrible "tech support".


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