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Apparently it's common place for service reps to lie to the client. I had a rep tell of an upcoming plan that was going into effect the next day. He couldn't speak on it at the time so he told me that he would personally call me back the following day. Of course he didn't. I told this to a friend of mine who is also an A/R rep. He told me that this is commonplace for reps to do this sort of thin. The rep was likely at the end of his shift and wanted to get off the phone. This same rep also told me that I was no longer on contract. Also not true. I've been unable to speak to a manager since I don't have a reference number or time and date to refer to. This isn't my first issue with lying service reps but it will certainly be the last.


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