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This company has the worst customer service i have experienced. I ordered a leappad bundle for my friend as a gift. Purchased black friday weekend. Was told we would receive the order in 7-10 days. We never received our order. After 3 weeks I finally asked for a manager and they agreed to send out a replacement. I explained that the original order was for a birthday present and that we needed it before the Saturday. I was told we would receive the item by signature delivery before then. By Thursday night I still had not receive the tracking number because we would need to make arrangements for someone to be there to sign for the package. I sent an email explaining to cancel the replacement order and to please refund my purchase price. I called the next morning to make sure the email had been received and they said they did not have a tracking number so they didn't know if it had already shipped or not. I told them at that time again to not ship the product and to cancel the order and refund the money. A week later I still have not receive credit back.
This is the worst company for customer service I have had the displeasure to deal with. I will be contacting my credit card company and filing a complaint. Do not order from this company if you care about good service because in my opinion you too will not receive the appropriate service a paying customer deserves.


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