LeapFrog customer service

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Customer Service

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    • Mon-Fri: 8am-5pm EST
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User Reviews

Posted by Peggy

I am having difficulty downloading what I need for the Leap Reader Junior. None of the information is helpful because I am not a computer expert. Can you have someone available who can answer a question about downloading what is needed. I will refrain from purchasing other items and tell all of my friends not to purchase Leap Frog items if this can't be resolved. This is for my Great-grand daughter and I don't want to have to take a class in learning how to operate the inner parts of my computer to down load leap frog. P. Walls

Posted by Anonymous

We were so excited to purchase the leap pad for my daughter but when I buy apps, the leap pad doesn't sink up with the new apps, customer service is never available, and the leap pad itself shuts off all the time in the middle of being used. This is the WORST product. I wish I had saved my money, and prevented the frustration that this product has brought my family. Do not buy the leap pad!

Posted by Anonymous

I have gotten the Leap Pad Ultra for my daughter at Christmas and I am not at all happy this product when you have to create a player profile, while that is BS when the tablet can not even let you go past selecting the language to even finish setting up to get to the point when you need to have set up to wifi. I have called customer service about it and all she did was send me an email of what I need to download on the computer. I was trying to tell the girl that I need help getting past the select country before I can even go to the next step.
This system I find it to be expensive enough to get trouble before even turning the dam thing on. Even emailing proved to be pointless...YOU GUYS NEED TO HAVE TECH HELP ON LINE TO AT LEAST KNOW THAT THERE IS AN EMAIL SENT TO GET HELP. Any one who has ultra or wants to get an altra, get an something else.

Posted by aj

I grounded my daughter from her leap pad2 for a month and now it only turns on for a couple pf seconds ive tried multiple time to get a hold of this company with no luck. Wish i would have went with the inotab.

Posted by Anonymous

I have a question. Does this company make any products using braille for the blind children? I was told you do not. So, if not, why not? Is it because the market for the blind kids is too small for a profit? Or is it just that no one thought about it? I hope someone will take the time to call me. My 3 year old great grandson was born blind. He has been given LeapFrog toys but when he learns braille just think of the enjoyment he could have using your products! Thanks for your consideration

in advance, Linda Dalessandro

Customer Service Ratings

Based on 200 votes.


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Corporate Office

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LeapFrog customer service news

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