Flag Carnival Cruises Customer Service Review

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Reported loss of prosthetic eye during cruise. Continous calls to guest services and trips in person. Took 2 days to get an actual report written. It stated not reported for 2 days. I will only mention brief encounters with ill prepared guest services to handle. Told they would type the report then forward. Never received, went down to get, was told it was delivered and slipped under door...never saw. Said will print new copy, copy(?) in envelope with name & cabin was brought out front in under 1 minute--my assumption it never was delivered to the cabin...what do you think? Tried on several computers--work and personal to reach the email given in the letter received from carnival about the "claim"""lost item""". which was received after I responded yes I had purchased the insurance. In the middle of this a "guest service person" called me down saying we found your "eye". When I looked, I was dumbfounded and said "IS THIS SOME KIND OF A SICK JOKE?" It was a broken plastic eyeball from a doll, stuffed animal, or whatever with plastic prongs in the back. I showed my picture from the Captains dinner with "eye" and my face now. Big difference, the cost for a new prothesis is considerable and now I am trying to get results. I won't even go into the cabin service...which started out great and then went down hill. Also pair of prescription sunglasses missing from room. So intent on loss of prosthetic eye, didn't get to that claim. First cruise, probably last.


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