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for some reason, completely unknown to me, this agency decided my address wasn't my address (even though i've been paying the mortgage there for 11 years) and because they decided my address was false, so did every one else. i was informed of this repeatedly, by letters in the mail.
when i called to ask what the sam hill was going on, they wanted MORE of my information to fix the problem. the woman i spoke to in India didn't seem to know how to fix this "discrepancy" and muddled through it.
a month later and i'm getting the same letters, informing my address isn't my address.


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