Flag Medco Customer Service Review

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I placed an order on 8/3/12 for a refill. Told the rep I moved and provided her with my current address. One week later, on 8/10/12, Medco called to verify my address. I told them my address AGAIN. I thought maybe when my meds shipped, it triggered something in the system that they went to a different address, so they were crossing their T's and dotting their I's to make sure the address change was legitimate. On 8/13, I received an automated call that my prescription was delayed and to call them if I had fewer than three days' worth of pills left. They gave no phone number to call. Dug around and found the number and was told the prescription had not yet shipped because they did not have my address. Yet they did have my new phone number. I escalated the call to get 2nd day air shipping since I had only 1 pill remaining. Was told they would ship that day by UPS 2 day air. Now, it's 3 days later, no prescription. Made another call and found out that it was not sent 2 day air, was sent 1st class by USPS and projected delivery date is Saturday. These people are total screw ups! Local pharmacy only for me from now on!


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