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I have yet to try the number from this site, but yea, "Customer service" is a lie. After 20 minutes on voice mail H### I finally found a number to talk to a representative,,,, or so I thought. 30 minutes later I had to hang up after listening to adds on how wonderful my rep would be every 2 minutes.
Sad, I called Verizon with the same, but fake, problem, got a person in 3 minutes, she said, this is what they would have done!
Don't waste your time going to CBs web site, it's more frustrating than the phone H###!


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