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Timex does NOT stand behind its (defective) products.

I just tried to return my brand new heart monitor watch, which doesn't work. I brought it through Amazon.

Timex offered to fix it within 14-21 business days, after they got it from me ($8.00, possibly reimbursed through Amazon, and a special trip to the post-office). But I need this daily, not weeks from now, so I have to buy a new one right now.

Timex refuses to refund my money so I can but a new one, even if I send them back the defective watch. They say they don't back up items bought from what they ominously refer to as "third-parties", which apparently includes shady entities like Amazon, Best Buy and the local mom and pop.

My customer service also helpfully pointed out that I would never expect a refund on a bad product bought through Ebay, so why Timex?

"Why Timex?" does seem a very good question to me now.


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