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We bought a leappad at Christmas this year for my daughter. A few weeks ago it stopped working(it froze as soon as it was turned on) I called customer service who was very helpful. At first they sent me an email with a list of lots of trouble shooting things. Nothing worked. I emailed customer service back and they offered a replacement and said I would receive it in 7-10 business days. VERY pleased with the customer service of leap frog. Highly recommended.


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