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Saturday about 8:45 am I loss half the power coming into the house. Better put half the house power circuits were dead. I called and after about twenty minutes I was able to speak with a customer service person (Robin). I explained the problem I was having. She said she is sending the information on and expect a response the DTE boom truck arrived at midnight. The technician said it was the loss of one of the power legs. He would put in a temperory fix until a regular crew repairs the problem
I told him that I had also informed the service call lady about my next door neighbor at 1540 experiencing the same problem at the same time my power went to half the house as his also did. He only had a service call for my house. After me telling him he did his house also.
When I told the lady about my neighbor having the same issue she said he would have to call. I asked why as we both were having the same issue and me informing her should be enough, why do both of us have to call? She said, she was sending the information on. She made no there reference regarding the neighbor. I ASUMED ALL WAS TAKEN CARE OF.
Question, why can't I inform your people about a mutual power problem? WHY?
I would like to get an answer-PLEASE.
Both My neighbor and I have your new smart meters. Reading your how great they are and how helpful they will be. HELLO--both of us had power outages why didn't your smart meters do an automatic outage alert? the meters are to do juet that. Is the information in your material not true? Just a serious thought, need an answer.
Thanks
Andy


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