Flag Continental Airlines Customer Service Review

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I have been a customer with Continental airlines since 1976. It was always a very customer oriented company and when you spoke to an agent always helpful. Now, since it merged with United, it is a nightmare. It is impossible to speak to someone who can be understood. Having call centers in Manilla or India is not acceptable practice in my book as we have enough unemployment right her in the USA. By the way, he person in Manilla who was impossible to understand, referred to a USA based agent as a "On Shore Agent". A very sad comment on our business practices.Continental has just lost a customer who has been using there airline for over 40 years.


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