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i just called the #800 phone number you provided and pressed # as you instructed. i was connected right away to Ray and he took care of refunding my auto renewal ($71.95). he gave me a case number and stated i will have a refund on my credit card in 5-7 days. he also told me he was deleting "auto renewal" so i will not be charged again in the future. so far, the process has been perfect and seamless and i thank you for your helpful advice. i'm reading many user comments here that mirror my situation exactly. thanks for your help! (thanks to you, i am giving TM perfect ratings in my "experience" profile)


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