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My son's LeapPad suddenly started acting up and then quit working all together. I called the customer service number, and the man who I spoke to was very nice. He asked me to clean the battery connections to see if that would help. It did not. He said he would send me an email with information on how to get a replacement. I got the email immediately with simple instructions and a request for my mailing address. The email stated a replacement would be sent within 7 - 10 business days. So far, a very easy and friendly transaction. Hopefully the new LeapPad will arrive in working order with no further issues. I will update if/when the new LeapPad arrives.


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