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I been shopping with HSN for about 4 years now. I have just experienced a terrible situation with some recent orders I placed in late February. I ordered 7 items in Diane Gilman's line and I never got them. I received e-mails to comment on my purchases that I never got. I contacted HSN and found out my orders were returned, in fact the items never left the warehouse.The representative, I talked with had no explanation why this happen, the supervisor, didn't have one either. I spoke with a second supervisor and she told me it was because of quality.It was odd that it was the my entire order. I read reviews for all my merchandise I ordered, everthing was five star reviews. How do you explain my items being returned! The worst part of it, I couldn't reorder, because all items were sold out!!!!!!!!!!
I think I am not getting the real deal about what happen to my orders. I will share this experience with my family, friends and co-workers that shop with HSN!!!
I received $25 spendable cash, which didn't replaced what I
lost.

Dissatisfied. 03/09/12


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