Flag Wirefly Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Their customer service is THE WORST I have ever encountered. Their rep's grasp of English is atrocious and inexcusable, and they can only converse from a script. If they tell you they understand what you're saying, don't believe it. Get the name of the person you talk to and note the details of EVERYTHING you discuss - you'll need it when something goes wrong, and it will. They're only available via phone for about 6 hours a day, and there is no phone number for submitting an insurance claim (surprise!). You have to submit it online which gives you no chance to explain anything. The insurance that I paid a year in advance for does not cover water damage (apparently Wirefly does not consider water to be "accidental damage", which they said they do cover), so not only do I not have a phone but they have the payment of a full year of insurance, so I can't even cancel the policy. They offer home electronic protection at $5.00/month but charged me $10/month, and basically called me a liar when I spoke to them about the discrepancy. My experience has been a nightmare. DO NOT deal with this company if you don't have to! There is an email address for "customer service" ([email protected]), but I'm still waiting for a reply to the email I sent. This company is a HUGE rip-off and wins the prize for 'most insulting customer service' ever!!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video