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Today I was told by a representative of yours at the landlord / automatic transfer plan to send a letter by fax to remove a couple of my properties from the program. I do not have a fax so she suggested going to your offices at Eastbrook in Grand Rapids MI and they would fax my letter. The person on the original phone cal was fine. The lady I saw at the Eastbrook office was at best rude and disrespectful. I entered the conversation with I have an easy task for you and received a "We'll see" from her. She looked confused, asked who sent you hear, I explained at which she said there other places you can send fax's from. I replied I was told by a DTE representative to come to that office at which she said, "That's inappropriate". At that point I'm offended and repeated calmly that your people sent me here. She just shrugged that of. Any other company would fail if they treated their customers that way. I was #34 and waited at approx. 2:00 pm in the waiting area prior to meeting with this women. My name is Larry Vander Zee PH # 616-856-9161. Please advise you employees to treat people with respect and dignity. Thanks


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