Posted by Concerned Mom
I'm trying to pay my daughter's phone bill but i forgot the 4 digit pin,help!
nTelos customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from nTelos.
01
Sep
25
Jul
Posted by Sillinursewv
I called months ago when we first started getting data overuse messages and was told our plan for data had been increased. Then I called again recently and was told it had been increased. Now we have a big bill for data use because it was never changed the first time and I'm not sure if it was changed the second time. I called today and was told too bad and you can bump it up even higher and Bill won't be modified. We have been customers for many years but will be changing cell phone service.
23
Jul
Posted by Karen
I have been an ntelos customer for 15 years & have been very happy with the service. My husband & I went today to update our service & phones to Sprint & were treated very disrespectfully & told conflicting information by different service people working there. I will be transferring my cell phone service to a different provider immediately. I had looked forward to using Sprint, but will probably go to AT&T even if it is more expensive. I'll also advise the rest of my family & friends why I'm switching. No one deserves to be treat badly, especially by someone that you are paying.
06
Apr
Posted by [email protected]
I am absolutely furious about some things involving our account and the service we are provided. In August 2015, My family decided to go with Ntelos as a service provider. We have 5 phones, 5 lines. My husband, Archibald Hanning, has repeatedly voiced concern for the terrible service we are receiving. I have had to call 611 to have them call my husband for me because I could not get through. When he was having several issues with the phone, he was told that he could not get it replaced, as you no longer carry the Desire 816 due to complaints of that particular model. We are not trying to get something for free, but we do want what we pay for!
I want you to pay particularly close attention to the following situation. Last night, my daughter, who is visiting her father 1291.6 miles away in Conroe, TX, tried reaching me for hours, along with her father. My 12 year old daughter was sick, and needed to get hold of me. Her father tried reaching. Both had left me voicemail, which I still haven't received. I am angry. We pay too much money for my daughter not to be able to get hold of me. I don't care if she was just wanting to chit chat. When my daughter calls, I need to be able to get that phone call! I have had it with the lack of service. I have let my husband handle everything up to this point, but now I'm involved, and I won't settle for the excuses your organization are handing us. I want something done. It is absolutely ridiculous that we have been dealing with the issues for so long. What makes it even worse, is that my sister and niece live next door to us, they use Ntelos but have different phones, and they don't have an issue. That's how I know that you are capable of providing better service than we are receiving.
My husband, Archibald Hanning 540-583-2147 is the account holder. I have included him in this email, in case you want to further discuss it with him, however, we are in agreement that he wants me to handle this from here on out
I look forward to hearing from you to discuss this matter.
I have tried sending this message to the listed , to have it rejected twice, so of course, that only angers me even more. I then come across this page and am appalled to find this in the above paragraph: Please try to make your comments specific to the customer service (or lack thereof) that you received. To me that is saying that you know and acknowledge the terrible service, and it's acceptable. It is not acceptable!
Thank you,
Jennifer Hannin
11
Sep
Posted by Dre
Yes, ive been a customer paying $6.99 insurance. My charger inlet door got broken and i took it to the store and they wouldnt replace my phone or send it to the proper source for repairing. What am i paying the $6.99 for? I took it to the collinsville store. She just pushed the charger door in and gave it back to me. Its still broke though.
03
Mar
Posted by junenaugust
I was wanting to know what package plan I have ..I pay 70.00 a month prepay phone that I bought when I got ntelos....with Wi-Fi ...noo insurance so it is just monthly plan and 15.00 for wifi...so how come I got a alert couple days ago that I was 80% 0F MY 5GB...I have ask the people wherei got my phone and get the run around ,,can u please help me...
12
Sep
Posted by Anonymous
i too been with them for a few years(3/4)they totally suck when trying to call them,and god forbid you have your own phone that works and you flashed it properly they tell you they cant do it over the phone you must go to a store which is totally UNTRUE because iv'e done it numerous times for people,what exactly does the store do that i cant?i go to the store to humor them and they still don't know wtf they are doing,i have to call back numerous times until i get a rep who understands and actually does what i ask of them.i love how the rep today was acting like she was a detective and instead of making the sale i flashed the customer to page plus which she was very happy with.seriously do u care to make a sale or argue with me over nonsense.i am more then capable of doing exactly what they do as i have the same software and flashed phone to them that they still don't carry because they are usually 1-3 years behind all other carriers with their phone line up.i have done numerous s2 s3 s4 razrm etc so why not do what people ask and if the service don't work its on them not you so whats the problem?
21
May
Posted by Crystal Jackson
I got an Milestone 3..as a gift for early Birthday Gift / Mothers Day gift.. referred by customer service..paid 149.00..was told that price was not going to go down,,,Now it's offered at 99.00. Don't appreciate the misleading for a purchase..its only been a 2 week time span. Now they wont even credit or make any offer to make it right. Plus they explained that it was a decent phone for pictures..as for my experience it doesn't have good photos or the ringer is not very loud. Again very dissatisfied with Ntelos!!!!!!!!!! ;(
29
Mar
Posted by love29
I am a first time user with netlos I went on the account page and made a mistake and hit the calendar my bill wasn't do until april 7th now my phone is cut off because they said they couldn't fix it so they wanted me to pay an extra 37.25 for my bill I really don't think that was fair.SO now I have a phone that I cant use.
02
Jun
23
Apr
22
Feb
05
