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I am absolutely furious about some things involving our account and the service we are provided. In August 2015, My family decided to go with Ntelos as a service provider. We have 5 phones, 5 lines. My husband, Archibald Hanning, has repeatedly voiced concern for the terrible service we are receiving. I have had to call 611 to have them call my husband for me because I could not get through. When he was having several issues with the phone, he was told that he could not get it replaced, as you no longer carry the Desire 816 due to complaints of that particular model. We are not trying to get something for free, but we do want what we pay for!

I want you to pay particularly close attention to the following situation. Last night, my daughter, who is visiting her father 1291.6 miles away in Conroe, TX, tried reaching me for hours, along with her father. My 12 year old daughter was sick, and needed to get hold of me. Her father tried reaching. Both had left me voicemail, which I still haven't received. I am angry. We pay too much money for my daughter not to be able to get hold of me. I don't care if she was just wanting to chit chat. When my daughter calls, I need to be able to get that phone call! I have had it with the lack of service. I have let my husband handle everything up to this point, but now I'm involved, and I won't settle for the excuses your organization are handing us. I want something done. It is absolutely ridiculous that we have been dealing with the issues for so long. What makes it even worse, is that my sister and niece live next door to us, they use Ntelos but have different phones, and they don't have an issue. That's how I know that you are capable of providing better service than we are receiving.

My husband, Archibald Hanning 540-583-2147 is the account holder. I have included him in this email, in case you want to further discuss it with him, however, we are in agreement that he wants me to handle this from here on out

I look forward to hearing from you to discuss this matter.



I have tried sending this message to the listed , to have it rejected twice, so of course, that only angers me even more. I then come across this page and am appalled to find this in the above paragraph: Please try to make your comments specific to the customer service (or lack thereof) that you received. To me that is saying that you know and acknowledge the terrible service, and it's acceptable. It is not acceptable!



Thank you,

Jennifer Hannin


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